Rosie's Mobile RV Service

Last updated: August 3, 2026

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At Rosie’s Mobile RV Service, we are committed to providing dependable service, quality workmanship, and fair treatment to our customers. This policy explains how cancellations, refunds, special-order parts, and service concerns are handled.

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Cancellations Before Service Begins

Customers may cancel a scheduled appointment before service has begun and receive a full refund of eligible payments.

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The following charges are non-refundable:

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• Call-out fees: The call-out fee reserves your appointment and helps cover scheduling, travel, and administrative costs.

• Special-order parts: Parts ordered specifically for a customer or their RV are non-refundable once the order has been placed. This includes parts that cannot reasonably be returned to the supplier.

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Any cancellation must be communicated to Rosie’s Mobile RV Service as soon as possible.

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Services Already Performed

Once diagnostic, repair, maintenance, inspection, or other service work has begun, charges for completed labour and services are generally non-refundable.

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Parts that have been installed, used, altered, or removed from their original packaging are also generally non-refundable unless they are defective or otherwise covered by a manufacturer or supplier warranty.

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Service Concerns

We stand behind the quality of our workmanship. Customers who have a concern about a completed service should contact Rosie’s Mobile RV Service promptly and provide:

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• Their name and service date

• A description of the concern

• Photographs or other supporting information, when available

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Each concern will be reviewed on a case-by-case basis. Depending on the circumstances, an appropriate resolution may include an inspection, correction of the original work, replacement of an eligible part, account credit, partial refund, or full refund.

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Refunds are not guaranteed and will depend on the nature of the concern, the work performed, the condition of the RV, and whether Rosie’s Mobile RV Service has been given a reasonable opportunity to inspect and address the issue.

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Problems Unrelated to Our Work

Rosie’s Mobile RV Service is not responsible for pre-existing damage, hidden defects, normal wear and tear, customer-supplied parts, misuse, unauthorized alterations, or problems that are unrelated to the services we performed.

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Additional repairs requested or required after the original service may be subject to additional charges.

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Approved Refunds

Approved refunds will be returned through the original payment method whenever reasonably possible. Processing times may vary depending on the bank, credit card provider, or payment processor.

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Contact Us

To request a cancellation, refund review, or assistance with a service concern, please contact Rosie’s Mobile RV Service using the contact information provided on our website.

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This policy does not limit or replace any rights or remedies available under Alberta’s Consumer Protection Act or other applicable laws.